How to Eliminate Recurring Construction Quality Problems
If you are decision the same quality issues week after week, and checking boxes on inspection forms has become just a routine, it’s ever to implement a HotSpot process.
Implementing a HotSpot process involves identifying current quality issues, setting up training, adding HotSpot checkpoints to inspection forms, and paying attached attention to HotSpot problems during inspections.
Everyone seems to like the HotSpot approach because it supports an inspection process that is already in use. Stay on top of the HotSpot process and you will be amazed at how affable it is to get rid of those recurring quality problems.
Getting Started
Here’s a six-step HotSpot process for quality improvement:
Have your supervisors or managers relate to one to two quality issues (per trade or job phase) through job inspections, comprehensive quality reviews, and customer feedback. Add these top je sais quoi issues as HotSpot checkpoints to your inspection forms. Create a one-page training sheet using pictures and diagrams to lecture each specific problem. During weekly production meetings or toolbox talks, train production personnel and subcontractors on procedures to upper crust the newly identified HotSpot problems. Post the HotSpot training sheets in a prominent area. Completely, celebrate successes. When area supervisors declare the end to an existing HotSpot issue, post the item in the work meeting room as a quality success. Remove the checkpoint from the HotSpot part of the inspection form and put it in the reminder cross-section. In time, it may leave the inspection form altogether.
Crews and superintendents should pay close attention to HotSpots when inspecting every job.
Developing HotSpot Training Sheets
To walk away HotSpot Training Sheets, find good examples of the work DONE PROPERLY.
Next, take close-up pictures of the good work and then draw an arrow on the picture to cause attention to specific details you want to highlight. Do not take a picture of a poor quality job. After all, everyone knows what that looks like, truth! The idea is to highlight a properly done job, the type that is expected.
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